Frequently Asked Questions
Questions,
answered directly.
Everything you need to know about how we work, what's included, and how our services, media bookings and packages function.
About The Social Manthan
General
What does The Social Manthan do?
The Social Manthan helps businesses explore digital marketing services, creative production and selected advertising media, with support for planning and execution.
Can I buy a single service?
Yes. You can enquire about an individual service or media option. The scope, price and availability will be confirmed for the selected product.
Can you plan a campaign across multiple channels?
You can submit a campaign brief with your objective, audience, geography, budget and timing. We will review the brief and discuss suitable options. Plan a Campaign to get started.
Who delivers the service?
Depending on the product, work may be delivered by The Social Manthan or an approved specialist or media partner. The proposal should clarify the delivery arrangement.
How do I contact The Social Manthan?
Use the Contact page or the official email and phone number displayed on the website. These details are kept consistent across all pages.
Pricing & Packages
Pricing
Are all prices displayed on the website fixed?
Fixed prices apply only to the products whose scope and price are clearly listed. Media rates and custom requirements may need a quote and availability check.
Can I request a custom package?
Yes. Submit your requirements and the team can review whether a tailored proposal is appropriate. Share a brief to get started.
Are media spend and production costs included in digital packages?
Only when the package or proposal explicitly says they are included. Review the inclusions and exclusions before confirming.
How do I know what is included in a service?
Each package or proposal specifies deliverables, volume, platforms, timelines, revisions, reporting and exclusions. Ask for clarification before approving the work.
What happens if I need extra work mid-cycle?
Additional work outside the agreed scope is quoted separately. We won't do work you haven't approved.
Media & Availability
Advertising Media
Are advertising media bookings confirmed immediately?
No. Quote-led media bookings are confirmed only after supplier availability, booking terms and payment requirements are confirmed in writing.
Can I choose an exact publication, station, theatre or location?
You can request specific placements. Availability must be confirmed by the supplier. Substitutions are sometimes necessary if a preferred slot is booked.
How long is a media quote valid?
Every proposal we send states how long the quoted rates remain valid. Rates and availability can change after that date.
Can you provide proof of display or broadcast?
Where available, yes. The proposal will state the proof-of-execution standard for each medium — photos for outdoor, play reports for cinema, broadcast reports for radio.
Is audience reach guaranteed?
No. Any audience estimates must be sourced and explained by the media owner. We do not treat estimates as guaranteed outcomes.
Results & Performance
Expectations
Do you guarantee leads, sales, reach or engagement?
No specific result is guaranteed unless a supportable commitment is expressly stated in the agreement. Outcomes depend on the offer, audience, budget, market conditions and execution.
How quickly will SEO work?
Timelines vary and meaningful changes can take several months. SEO is an ongoing process and outcomes depend on competition, website condition, content quality and other factors.
How do you report performance?
We report using available platform data — reach, engagement, leads, cost per lead, ROAS where applicable. Reports reflect what the data shows, not projections.
What information should I provide for a campaign quote?
Share the objective, target audience, geography, budget range, timing, preferred channels and any relevant links or creative materials. Plan a Campaign to submit a full brief.
Vendors & Policies
Vendors & Legal
How can I become a vendor?
Use the For Vendors page to share your capabilities, service areas, pricing or inventory and business details. Applications are reviewed, and approval is not guaranteed.
What happens after I submit an enquiry?
The team reviews your information and follows up using the contact details you provide. Response-time commitments are published only after we can meet them consistently.
What is your cancellation or refund policy?
The applicable cancellation and refund terms are provided for the selected service or booking before confirmation. Review the terms in your quote or order confirmation, or see our Cancellation & Refund Policy.
How is my data handled?
See our Privacy Policy for details on what data we collect, how it's used, who it's shared with, and your rights.
What are your terms of service?
Read our Terms of Service for scope of services, pricing, third-party costs, IP, and dispute resolution.
Still Have Questions?
Ask us directly —
we reply honestly.
If your question isn't answered here, send it our way. We'll respond with a clear answer, not a sales pitch.